1st Level Support Agent (m/f)

Eingeordnet in am 29. Juni 2014

NYNEX satellite OHG

Vertragsart

Vollzeit

Location

64283 Darmstadt

Ort

64283 Darmstadt

Beschreibung :

1st Level Support Agent (m/f) NYNEX satellite OHG Darmstadt Processing service requests like commissioning, activation and deactivation of satellite based wide area connections;… 1 st level support agent (m/f) the mission at as part of our 7x24x365 1st level support team you will be in direct contact with our global client base the products being supported by this position are related to ip based systems job description processing service requests like commissioning activation and deactivation of based wide area connections local and remote monitoring of core and cpe register and classify incoming notifications through ticketing mail chat or phone calls taking immediate action to restore service escalation of incidents or service requests to 2nd level support if no ad hoc solution can be provided continues customer information about notification status at agreed intervals or status changes participate in rotating shift duties in support job requirements undergraduate degree in it or a related relevant industry accreditation excellent knowledge of telecommunication technologies like lan wan wlan firewalls good knowledge of internet technologies like tcp/ip udp and dns good troubleshooting skills team player with positive attitude and dedication towards customer satisfaction excellent english communication and customer handling skills willing to work in shifts including evenings weekends and public holidays bonus qualifications unix linux and or bsd knowledge vsat installation and field experiences use of spectrum analyzer knowledge of idirect newtec hughes or comtech modems idirect iom idirect advanced iom gfv certification knowledge of satcom rf concepts knowledge of voip protocols such as sip and iax ccna level in networking knowledge of unix linux knowledge of itil framework fluency in foreign language besides english is a plus we offer a growing and innovative company excellent working atmosphere in a successful team flat hierarchy flexibility and quick decision-making modern and ergonomic workstations mobile phones for private and professional usage top location in darmstadt just 1 minute walk to the central station with ec and ice connection about us is one of the leading system integrators for vsat services in europe middle east and africa designs implements and maintains networks for corporate governmental and military clients with a focus on: high speed intranet and internet access vno closed usergroups vpn trunking voip maritime vsat-monitoring qos and hub-managing these networks are designed and sized by certified engineers in germany and implemented by ’s huge partner and reseller network all over africa europe and mea http://wwwfacebookcom/ http://wwwde the next step become a member of our dynamic and international work environment send your complete application papersyour earliest possible starting date and desired salary in englishto: twendler@de for the attention of ms tanja wendler keywords: it support it-support first level firstlevel first-level helpdesk supporter benutzerservice benutzer service benutzer-service user support-mitarbeiter supportmitarbeiter userhelpdesk user-helpdesk benutzerservice benutzer-helpdesk it-systemkaufmann it-systemkauffrau systemkaufmann systemkauffrau administrator administration nutzer benutzer anwendersupport anwender-support IT Support IT-Support First Level Firstlevel First-Level Helpdesk Supporter Benutzerservice Benutzer Service Benutzer-Service User Support-Mitarbeiter Supportmitarbeiter Userhelpdesk User-Helpdesk Benutzerservice Benutzer-Helpdesk 1st Level Support Agent (m/f) Processing service requests like commissioning activation and deactivation of satellite based wide area connections Darmstadt IT Support IT-Support First Level Firstlevel First-Level Helpdesk Supporter Benutzerservice Benutzer Service Benutzer-Service User Support-Mitarbeiter Supportmitarbeiter Userhelpdesk User-Helpdesk Benutzerservice Benutzer-Helpdesk

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